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by an impressive assortment of experts, gurus and
ad biggies, that are germane to our subject.
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| SHOULD WE CALL YOU NOW? |
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| Brett
Shevack
President
Wolf Group Integrated Communications
For
more than 25 years, Brett has been one
of the advertising industryÐs strongest
brand builders, first from the creative
side and then as agency CEO.
He
began his advertising career as an assistant
art director at Benton & Bowles, but
soon moved swiftly through the advertising
ranks. At the age of 26 he joined Daniel
& Charles and became the youngest
creative director of any major ad agency
in New York. In 1983, the agency opened
up a subsidiary, LCF&S, with Brett
as president and creative director.
Two
years later he merged with another agency
to form Calvillo, Shevack & Partners.
Brett would rename the agency Partners
& Shevack in 1988. Under his direction
as CEO, the agency has grown rapidly over
the years, attracting such notable clients
as The Scotts Company, Pfizer, Dutch Boy
Paint, Haagen-Dazs and Spiegel Catalog.
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| If
you have an article that
belongs in Wise Words, contact
Timothy R V Foster in London
on 44 (0)208 763 2225
or fax him on 44 (0) 208 763 2011
e-mail: >
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AdSlogans.com -- Wise
Words/7
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From
Partners & Shevack/Wolf Shevack Inc.
comes
What's My Line?
Are advertising taglines
falling on deaf ears?
By Brett Shevack
CEO Partners & Shevack/
Wolf Shevack Inc.,
Chief Creative Officer, Wolf Group |
|
Partners & Shevack/Wolf
survey finds most advertising slogans fail to
connect with consumers.
|
| One of
the ways we all try to 'brand' is with a tagline.
We rack our brains trying to come up with the perfect
set of memorable words for a brand to live by. Then
we invest millions of dollars for years, sometimes
even for decades.
The truth is, if 'Match the Tagline
with the Brand' were a television gameshow, we advertising
people could go on and win the vacation home of
our dreams. But could the average consumer?
Answering this question was the goal
of a national poll we ran last year. Our survey
looked at consumer awareness of advertising slogans
and jingles, and whether or not these punchy pieces
of copy created any connection to the brand.
|
The results
were a little startling. (See
table below.)
The survey found that many of today's
ad slogans are failing to register with consumers.
Overall, 16 of the 19 lines tested were 'heard'
or recognized by at least one-half of the survey
respondents. However, a remarkably high number of
consumers were unable to correctly identify which
brand or product these taglines were touting.
The best taglines, as with the best
advertising, should be inextricably linked with
the brand. The brands that fared best seemed to
share a similar pattern: incorporate the brand name
in the slogan and promote them year after year.
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| Misidentification Problems |
| For example,
insurer Allstate's "You're in good hands with
Allstate" and their competitor's "Like
a good neighbor, State Farm is there" continue
to be identifiable and experience near universal
recognition. One might conclude that if the lines
were "Allstate: You're in good hands with us",
or "State Farm: like a good neighbor, we're
there", they would not have been as effective,
even though the thought was the same.
The taglines tested are part of successful,
long-running campaigns that have been backed by
hundreds of millions of dollars. Also, their exposure
has not been limited to just media advertising.
The lines have been seen -- depending on the category
-- on everything from counter cards to brochures,
match books to packaging, and dealer posters to
bumper stickers. And still they are often misidentified.
|
How many
times have you heard someone say, "Did you
see that great commercial for Coke?" and it
turned out to be for Pepsi, or vice versa? The same
is often true with taglines where the brand is totally
separate from the line.
For instance, the automobile category
found itself stuck in reverse when it came to being
identified with its taglines.
The line "Like a rock"
was recalled by an impressive nine out of ten respondents.
But when asked what product this slogan identified,
less than 40% were able to correctly say Chevy Trucks.
Nissan fared worse as only 8% knew it was the originator
of the ubiquitous "Enjoy the ride" themeline.
|
| Surprisingly,
BMW's long-running "The ultimate driving machine"
experienced a not-so-smooth ride. Despite the fact
that 60% were familiar with the slogan, only 11%
knew it was the German auto maker's. Chrysler's
"Engineered to be great cars" had nearly
identical results.
BMW's result, given that within the
industry "The ultimate driving machine"
is one of the most well-known lines, is shocking.
However, here again we are forced to recognize that
most consumers do not work at agencies and are not
as advertising-involved as we'd like them to be.
Other marketers who experienced this
'heard, but not associated' fate were Visa, GE and
Burger King. Visa's line "It's everywhere you
want to be," was 'heard' by 70% of respondents,
but only 15% were able to make the connection between
slogan and credit card company. And nearly nine
out of ten respondents were familiar with "We
bring good things to life," but only one-third
knew
|
that
General Electric was the bearer of such useful household
items.
On the fast-food front, the varying successes of
McDonald's and Burger King's slogans are sure to
add more flame to the burger wars fire.
Burger King's "It just tastes
better" clearly bested McDonald's "Did
somebody say McDonald's?" line in terms of
recognition, 79% to 54%. But when asked which company
belonged to these taglines, only 14% correctly identified
Burger King's, while 34% knew McDonald's. (Of course,
we concealed the brand name in our tests if it was
part of the line.)
The benchmark of any good advertising
campaign, and slogan, is the lasting impression
it has on the consumer. Incorporating the brand
name in the logo helps achieve this. That's no doubt
why marketers which feature their name in the taglines,
like McDonald's and Allstate, did better than others
in connecting with the consumer.
|
| The only
three slogans that were not remembered by at least
one-half of all respondents were three of the newest,
yet more generic, lines that stand alone without
a brand reference.
American Express' "Do more"
(19%), Blockbuster's "Go home happy" (18%)
and United Airlines' "Rising" (10%) were
the least recognizable of all the lines tested.
So what are advertisers to do? Forget
about taglines? Absolutely not. A great line can
be worth its weight in gold. It can form the underpinning
for the entire thrust of the advertising.
It can be a call to action, not just for the consumer,
but
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for the
entire internal organization and sales force. The
more a slogan -- as well as advertising -- is inextricably
linked to the brand, the more effective it is.
The truth is, great advertising is the sum of its
parts. A tagline is just one of them. And it often
functions as the brand's core promise, rather than
a pithy memorable phrase.
One seemingly obvious suggestion,
illustrated by the results of the survey, is to
incorporate the brand name in the line! All
of the top-five brands, ranked by recall of the
brand unaided, did. None of the bottom ten did.
(See table.) Brilliant, huh?
|
|
Line |
Brand |
%
Heard it |
% Knew
brand
|
| You're in good hands
with ----. |
Allstate |
97 |
84 |
| Like a good neighbor
---- is there. |
State Farm |
92 |
61 |
| ---- gets the red
out. |
Visine |
82 |
59 |
| Fly the friendly skies
of ----. |
United Airlines |
95 |
58 |
| The incredible, edible----. |
Egg |
79 |
56 |
| Like a rock. |
Chevrolet Trucks |
90 |
39 |
| If it's gotta be clean,
it's gotta be ----. |
Tide |
71 |
37 |
| We bring good things
to life. |
General Electric |
88 |
34 |
| Did
somebody say ----? |
McDonald's |
54 |
34 |
| It's everywhere you
want to be. |
Visa |
70 |
15 |
| Solutions
for a small planet. |
IBM |
52 |
15 |
| It just tastes better. |
Burger King |
72 |
14 |
| Something
special in the air. |
American
Airlines |
61 |
13 |
| Engineered to be great
cars. |
Chrysler |
65 |
11 |
| The
ultimate driving machine. |
BMW |
60 |
11 |
| Enjoy the ride. |
Nissan |
59 |
8 |
| Go
home happy. |
Blockbuster
Video |
18 |
4 |
| Do more. |
American Express |
19 |
1 |
| Rising |
United
Airlines |
10 |
1 |
Survey Results --
USA 1999
Ranked by % Knew Brand
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AdSlogans.com
-- Wise Words/7
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