| Wise
Words is a growing collection of contributed articles,
by an impressive assortment of experts, gurus and
ad biggies, that are germane to our subject.
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| SHOULD WE CALL YOU NOW? |
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| Elizabeth
J. Goodgold
Chief Nuancer
The
Nuancing Group
San Diego, CA, USA
"The
Nuancing Group was founded to make
it easy for your customers to identify
you and contact you. Our specialty is
creating names, numbers, and nuances that
result in flawless recall."
This article first appeared
in New Product News, October 1998, reprinted
with permission. © 1998 Elizabeth J. Goodgold
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| Marketers
in the packaged food business today are missing a critical
element in their communications mix: the correct and consistent
use of a strong tag line. In an industry fighting sensory
overload, |
shrinking
mass-market opportunities, and thousands of "me too"
products, tag lines are an opportunity to seal your positioning
in the consumer's mind. |
| What is a Tag Line? |
| Yet,
what is a tag line? A tag line is the phrase that follows
your brand name. It explains your unique selling proposition
and is such a natural outgrowth of the brand positioning
that the two are inextricably linked. |
Remember
"N-E-S-T-L-E-S: Nestlé makes the very best
chocolate?" Or Good Seasons' "You make it fresh,
you make it best?" Both of these are memorable tag
lines that differentiate themselves from their competitors.
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| Narrowly
Defining Your Positioning |
| Often,
a good tag line is quite simple, such as Tyson's "We're
chicken" or Polaner's "Real spices -- real fast."
Within this simplicity, however, lies their greatest strength
- a narrowly defined positioning.
Both Fruit-Fresh's new tag line of "The secret to
keeping fruit and veggies fresh" and Total cereal's
"One bowl, one great source of calcium" have
attempted to broaden their appeal with new tag lines.
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If
you remember that Total was introduced on the premise
that it provided the total amount needed of 10 essential
vitamins and minerals, you quickly see the problem. By
switching their tag lines, both products now contradict
their positioning and even their brand name!
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| Creating a Reference
for Consumers |
| Tag
lines work especially well when introducing a new product.
They act as a quick reference system for the consumer.
Pringles with Olean is "The fat free potato crisp." |
Listerine
toothpaste is " The toothpaste that kills germs for
a cleaner, fresher mouth."
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| Tag Lines
Vs Slogans |
| Are
tag lines and slogans different names for the same things?
No! A slogan changes with the campaign whereas a tag line
remains virtually static for many years. |
"Shouldn't
your baby be a Gerber baby?" still resonates with
consumers as does "Choosy Moms choose Jif."
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| Utilizing
the Package |
| The
packaged goods industry by its very nature has a key advantage
that is virtually overlooked: the package. Yet, most manufacturers
in every area except the cereal and baby-food aisles are
missing the opportunity to reinforce their message. Kimberly-Clark
always adds "Cleans like a wash cloth" to its
Huggies baby wipes. "Snap, crackle, and pop"
will always grace Kellogg's Rice Crispies, as will "More,
please" on Cracklin' Oat Bran. Even a new introduction
like Smart Start has its "Seize the day" on
the back of the box.
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Bertolli
recently launched a new marketing campaign for Gentile
al Palato with an indistinguishable tag line of "For
those who know the difference". Besides a difficult
brand name to pronounce, its neck tags proclaim a different
message with "Now tradition has a new taste..."
Only in small type does the consumer ever learn that this
product is olive oil and is manufactured by Bertolli.
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| Avoiding Generic Flu |
| Many
food companies fall victim to the rampant generic tag-
line flu. They erroneously believe that talking about
taste will distinguish them from their competitors. |
From
Hain Oil's "Taste the difference" to McCormick's
"The taste you trust" to Forest Glen's "Taste
it all", no ownable benefit is identified.
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| Tag Line Guidelines |
| How
do you carefully craft and employ a tag line? Although
there's no secret formula in this highly subjective area,
here are a few guidelines:
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Ensure that it is
consistent with the brand name and positioning |
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Convey
the message in consumer language |
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Communicate
one simple idea |
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Opt for
a few, short words |
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Always
use the tagline on the product, in advertising,
and in any other consumer communication |
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Test
the tag line with consumers |
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Create
a tag line that is "ownable" and could
not be usurped by your competitors |
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Avoid
all acronyms or initials |
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| Taglines as a Post Script |
| Since
taglines are often at the end of a commercial or at the
bottom of an ad, they act as your PS: the last best hope
to propel your message. |
Employed
properly, your consumers will understand your brand and
its unique point of difference.
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AdSlogans.com -- Wise
Words/1
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