winning straplines that stand the test of time
Source: Marketing Week, 24 June 2014 by Lucy Tesseras
Car rental brand Avis is
resurrecting its famous 1960s ‘We try harder’ strapline for its first
above-the-line campaign for almost 50 years. So what is it that makes a brand
proposition stand the test of time and what do brands need to do to reinvent an
existing slogan for the modern age?
Creating a catchy, meaningful and
memorable strapline that will stand the test of time is not easy. For every
‘Just do it’, ‘Think different’ and ‘A diamond is forever’, there is a
graveyard full of nondescript and instantly forgettable slogans that failed to
make an impact.
Now some brands are looking to revive
their old straplines for the 21st century, most notably car rental firm Avis,
which breathes new life into its iconic ‘We try harder’ strapline this week,
working with agency VCCP to unveil its first TV campaign in the UK.
try harder’ is built into the DNA of the business and is ever present in every
aspect of how our employees think about the customer, which is why it is still
so relevant today,” says Troy Warfield, group commercial director of Avis
Budget Group EMEA and one of Marketing
Week’s Vision 100.
“A strapline has to be a statement of
intent that underpins everything you do,” he advises. “‘We try harder’ is as
much a part of the organisation’s ethos as it is a powerful strapline for the
Back in 1963, Avis’s former chief
executive, Robert Townsend, took the brave step of acknowledging that the brand
was not number one in the car rental category. So to win customers from leader
Hertz, he vowed to always go the extra mile.
Working with agency DDB, Avis ran a
series of ads during the 1960s that reinforced this promise, with one stating:
“When you’re not the biggest in rent-a-cars, you have to try harder. We do.
We’re only number two.”
The brand changed every facet of the
business based on this premise, which helped it to increase market share from
11 per cent to 34 per cent over a four-year period.
Fifty years later, Avis is seeking
again to shake up the industry, which Warfield admits “has lost its way”. The
brand wants to put the “excitement, romance and adventure” back in to the
Warfield says: “We’re investing a lot
across multiple assets of the brand to bring it back to life and while the
strapline is part of that, it won’t make a difference if we don’t get the
customer service, the fleet, locations and the rest of the business right.”
Avis has redeveloped its website, launched a new mobile and
tablet app and reinvigorated its customer loyalty programme, so the brand is
now keen to get back on consumers’ radar. While ‘We try harder’ remains the
brand’s mission statement, the new campaign invites consumers to ‘Unlock the
world’ and aims to highlight the array of experiences that car hire can enable.
Avis is not alone in resurrecting a
long-standing strapline. After a gap of almost two decades, United Airlines is
again urging travellers to ‘Fly the friendly skies’ after investing in its
global route network, aircraft, customer service and digital channels to make
them more user-friendly.
has decided to bring back its tagline ‘That’s why mums go to Iceland’ after
a two-year gap. “We decided to revive our classic strapline because we own it,
we’re proud of it and we know it resonates with our customers and the wider
public,” says Nick Canning, Iceland’s
executive director for people and customers.
To update the slogan and give it a
“playful and modern twist”, the brand has supplanted the word ‘mum’ in a number
of ads, using instead ‘pizza lovers’, ‘fish finger fanatics’ and ‘barbecuing
dads’ to give them broader appeal. And when it does employ ‘mum’, Canning
explains that “we mean the food provider at the heart of every household, who
can just as easily be a dad or indeed a single person living on their own”.
Meanwhile in the US, Burger King has
rehashed its classic ‘Have it your way’ strapline and is telling customers to
‘Be your way’, which Axel Schwan, executive vice-president and global chief
marketing officer, believes is “a better reflection of who we are and how we
want to interact with our guests”.
The burger brand is using the slogan
– which some regard as grammatically awkward – across TV, digital and in-store
activity, and plans to roll it out on a global scale to align its message and
connect with consumers more consistently.
Car brand BMW’s grammar was also
questioned when schoolboy Albert Gifford complained about its incorrect use of
the word ‘bad’ in an ad for its 2 Series Coupé. The ad ends with the slogan ‘It
bites as bad as it barks’, but the 15-year-old argued that bad is not an
adverb. Gifford previously took on Tesco over its use of the phrase ‘most
tastiest’ on juice cartons, forcing the supermarket giant to change its
If it ain’t broke…
While some brands choose to modernise
or update their strapline, others see no need to mess with a good thing – so
long as it remains culturally relevant. Luxury jeweller De Beers has used the
strapline ‘A diamond is forever’ for almost 70 years but brand director Jennie
Farmer sees no immediate need to change or refresh it.
“Just as diamonds themselves are
timeless, ‘A diamond is forever’ continues to connect in a meaningful way,” she
says. “It is as relevant to people now as it was when it was created in 1947…
and there are no plans to update it.”
De Beers arguably introduced the idea
that engagement rings should feature diamonds; prior to the line’s introduction
in 1947 they were not regarded as the traditional stone for such items. It
helps, of course, that the line was immortalised in Shirley Bassey’s 1971 song
Diamonds Are Forever from the James Bond film of the same name.
Another familiar and often parodied
strapline is Dogs Trust’s ‘A dog is for life, not just for Christmas’. Chief
executive Clarissa Baldwin, who came up with the line decades ago when she led
the PR team, says “it would be a mistake” to replace such a well-known line.
However, she acknowledges: “After 35
years, one has to be quite innovative to keep it going… You have to look at
what opportunities there might be to raise its profile in lots of marketplaces
and among different age groups.
For its 35th anniversary, Dogs Trust
worked with celebrities including Twiggy, Leona Lewis and Novak Djokovic on the
#PressPaws campaign and sought to engage a younger audience by teaming up with
make-up brand Models Own for the ‘Golden Maniclaws’ nail polish. The charity
has looked also at extending the message beyond the Christmas period to make it
relevant all year round, reinforcing the sentiment on Valentine’s Day and other
regular gift-giving occasions.
Time marches on
But no matter how iconic or well
loved a tagline is, it may not be appropriate to keep using it through the
years. While ‘A Mars a day helps you work, rest and play’ still sounds catchy,
it is not to be advised as part of a healthy diet and is possibly why the brand
revived just the ‘Work, rest and play’ part when it brought it back in 2008
after a 10-year gap.
And although iconic, the ‘Guinness is
good for you’ slogan would likely be viewed unfavourably by today’s
health-obsessed and drink-aware society. “It hasn’t been used for some time now
but when it was in use the cultural context was very different,” says Grainne
Wafer, global strategy and communications director at Guinness.
Claims of therapeutic benefits were
once common in many categories. Guinness used to be dispensed by medics after
people had donated blood so there was a long association with good health,
which at the time felt appropriate and relevant but clearly would not be now.
“We have a completely different view of alcohol and how we consume it today,”
She adds that global relevance is an
additional consideration in today’s market. “We live in a borderless age where
work travels, so having a line for a global brand that works in multiple
geographies is critical.”
she acknowledges that although its ‘Good things come to those who wait’ line is
iconic, it only makes sense for the draught variant of Guinness, and was dropped
“Half of our volume sits within our
Foreign Extra Stout variant so although the ‘Good things’ part makes sense, you
don’t have the same waiting that you do with the draught variant.” Guinness’s
current tagline, ‘Made of more’, works across both variants and has global
appeal, she says.
importance of having a strapline that travels well should not be
underestimated. Electrolux, KFC and Pepsi are just some of the brands that have
been left red-faced by taglines that were lost in translation.
Meanwhile, as part of its effort to
become more globally relevant, holiday operator Thomas Cook has introduced a
new visual identity and the simpler ‘Let’s go’ strapline, which replaces its
long-standing ‘Don’t just book it, Thomas Cook it’ line.
“I can understand why Thomas Cook has
done this – people don’t say ‘Let’s Thomas Cook it’. A strapline has to be true
to the brand but more importantly it must chime with the consumer so there is
an emotional response,” says Mandy Cooper, head of marketing at Dorset Cereals.
The breakfast cereal maker itself
recently introduced a new strapline after rebranding and reboxing its products,
and is in the process of being acquired by Associated British Foods (ABF).
“‘Life begins at breakfast’ is a truism and a call to action,” she says. “We
know our core customers value breakfast and it also speaks to a potential
market that is very much about health, not wealth.”
Dorset Cereals previously used the
line ‘Honest, tasty and real’, which embodies the brand’s values and still
appears on some of its digital assets.
“Our values are right at the core of
everything we do,” says Cooper. “We are absolutely honest about what we put in
our products. It goes without saying that they have to be tasty; and they have
to be real, so we would never use anything that you wouldn’t find in a normal
“The two messages can sit alongside
each other but ‘Life begins at breakfast’ is the mantra that goes on every pack.”
It is a line that may also work
internationally, adds Cooper, “as it is a truism right across the world”. It
should stand the business in good stead when the sale to ABF goes through as
one of its ambitions is to accelerate overseas development.
But when a brand is acquired, often
the new owner wants to carve out a fresh identity for it, as was the case at
Mizkan Europe, which took on pickles brand Haywards in 2012 and did a lot of
work to understand the category.
Despite growing 6.6 per cent in
value, 5.4 per cent in volume and 6.1 per cent in units, according to industry
data from IRI in April, Haywards has only 21 per cent brand awareness among
consumers, says Lorna Kimberley, head of marketing at Mizkan Europe.
She says: “We concluded that the
aisle was unloved, unattractive to consumers and one they seldom went down. Our
vision was to liven up the category by thinking about pickled vegetables in a
different way to make a new, younger audience want to discover it.”
Using the ‘Liven up your food’
strapline, Mizkan has created a fresh image for the brand and, to help it reach
this target audience, sponsors the Oddballs sports column in the Metro free
newspaper. “We see the strapline as the clothes that the brand wants to be seen
in… For us it is about associating the language used to describe our product
with the tastes and sensations it provokes,” says Kimberley.
Whether a strapline is new or old,
long or short, it must be true to the brand and resonate with consumers. As
Guinness’s Wafer puts it: “You have to express the timeless values and
characteristics of a brand but in a way that is timely and has real cultural
Lost in translation
‘Come alive with the Pepsi
generation’ might have revved up English-speaking consumers in the 1960s but
when the slogan was mistranslated in China as ‘Pepsi brings your
ancestors back from the dead’, the outcome was altogether different.
Chinese consumers were in for another
shock when fast-food chain KFC entered the market in 1987 and told punters
‘We’ll eat your fingers off’ – a slightly more aggressive version of its
classic ‘Finger lickin’ good’ tagline.
When Parker Pens tried to enter the
Mexican market, its strapline ‘It won’t leak in your pocket and embarrass you’
was mistranslated as ‘It won’t leak in your pocket and make you pregnant’ owing
to confusion over the Spanish word ‘embarazar’, which means pregnant.
The Swedish vacuum-cleaner brand was
unaware that sucking is not always a good thing when it targeted US consumers
with the line ‘Nothing sucks like an Electrolux’.
The Ford Pinto did not go down well
with Brazilian drivers in the 1970s because, unbeknown to the brand, ‘pinto’ is
slang for ‘small penis’ in the Portuguese-speaking country.
The car giant had problems when it
tried to entice South American consumers to buy the Chevy Nova because ‘no va’
means ‘not going’ in Spanish.
Avis revives a classic
Car rental firm Avis hopes to inject
new life into the brand through its ‘Unlock the world’ campaign, which revives
the classic ‘We try harder’ strapline by giving it new meaning for 2014. The
brand will appear on TV screens in the UK
and across Europe for the first time and it
has been almost 50 years since the famous slogan was used in any advertising in
“We want to put the excitement,
romance and adventure back into car rental because it has lost a bit of its
magic,” says global commercial director Troy Warfield.
The TV campaign kicks off in the UK
during ITV’s coverage of England’s World Cup match against Costa Rica tonight
(24 June), which will be seen by an estimated 14 million people. “We think if a
classic brand is going to be reborn, we need to put it on the biggest stage
that there is – and at the moment that is the World Cup,” says Warfield.
The ad begins with a man using a key
to unlock a car, symbolising the world of opportunities that car hire offers.
All the vehicles in the car park flash their lights in unison, which begins a
chain reaction for an array of cars in various locations. The black-and-white
ad is set to ‘Let’s go fly a kite’ from the film Mary Poppins, which Warfield
says “nods to the premium and historic nature of the brand”. Featured cars
include a VW Golf, a Porsche 911 and a Mercedes C200, which he hopes will
entice driving enthusiasts and encourage consumers to reappraise the brand. “We
have kept the message as simple as possible to talk about the fact that as
someone experiences the brand, they get to unlock this world of great cars that
can take them to great places,” says Warfield.
Avis carried out a detailed
segmentation of the market that identified two clear types of consumer: the
‘motor enthusiast’ who loves great cars and the driving experience; and the
‘premium service seeker’ who demands a high level of assistance, which drives
engagement and long-term advocacy. While the brand hopes to attract enthusiasts
with its glossy TV ad, it aims to speak to the premium service seekers through
print, using a conversational style to relay its proof points and specialist
“We want to stand out in terms of our
premium nature,” says Warfield. “Avis is one of the world’s most recognised
travel brands and we want to put it back on the map.”
How to come up with a winning strapline
“The first time Guinness’s ‘Good for you’
strapline was presented to the board, it was nearly rejected because they
thought it was too simple. But that is a good lesson because the simplest lines
are usually the ones that are most powerful and enduring. A good tagline should
have the ability to summate the brand’s values and product truths.” Grainne Wafer, Guinness
“The people working for you are your
biggest brand advocates so if it works for them, it will normally work for
consumers too.” Mandy Cooper, Dorset Cereals
“A strapline should be the end of the
creative journey that a brand and ad agency team go on, after reviewing who the
target audience is, insights into the consumer, the brand’s ‘reason to be’ and
its values and personality.” Lorna
Kimberley, Mizkan Europe
“It needs to be simple, strike a
chord with people and be built from the promise of your brand.” Jennie Farmer, De Beers