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How to turn Customer Relations into Customer
Elations
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The Ten
Commandments of Commitment
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1. Thou
shalt not make promises unless thou canst
keep them. Thou shalt always do what thou
sayest thou wilt do.
2. Thou shalt meet or beat all thy deadlines
or thou shalt be as good as dead.
3. Thou shalt act as if there is no ‘Plan
B’, but thou shalt have a ‘Plan
B’ nevertheless. Mayhap thou wouldst
fain need it.
4. Thou shalt complete thy tasks with as much
enthusiasm as thou displayed when thou sayeth
thou wouldst perform them.
5. Thou shalt not plead false excuses, not
ever. Thou shalt thus forswear artifice.
6. Thou shalt never subscribe to the philosophy
that the job is not done until thou hast come
up with a jolly good reason as to why the
job is not done.
7. Thou shalt understand and accept verily
that the result is everything, the process
is nothing.
8. Thou shalt banish mystery, hence misery,
from thy clients’ expectations in all
that thou doest.
9. Thou shalt always inform thy client when
thou canst not fulfill a promise — yea,
e'en before the failure occurs.
10. Thou shalt obey the teachings of Yoda:
"There is no ‘try’. There is
only ‘do’ or ‘not do’."
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© Timothy R V Foster 2001
www.adslogans.com
Permission is granted to reproduce and circulate The Ten Commandments of Commitment providing the copyright line and ADSlogans website URL are retained on the document.
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